Accenture’s Know-how Imaginative and prescient 2019 research has reported that the enterprise is at a digital transformation turning level. The research warned that being digital is not a differentiating benefit. As a substitute, Accenture mentioned expertise is now the worth of admission.
Digital-era expertise, which started as a differentiating benefit years in the past, is now anticipated from each enterprise. However its impression continues to be altering the connection between companies and society, and the expectations of particular person folks, in keeping with Accenture.
Accenture’s chief expertise and innovation officer, Paul Daugherty, mentioned: “As all organisations develop their digital competency, merely doing digital isn’t sufficient.”
The research discovered that post-digital firms have been seeking to bypass the competitors by altering the way in which the market itself works, similar to transferring from one market to many customized markets or turning into demand-driven.
Of the 6,672 enterprise and IT executives surveyed, 42% strongly agreed that understanding shoppers’ behaviours round expertise can be crucial for rising buyer loyalty.
Companies seem like taking this on board, with 45% of the executives surveyed reporting that the tempo of innovation of their organisations had considerably accelerated over the previous three years because of rising applied sciences.
Accenture predicted that applied sciences similar to distributed ledgers, synthetic intelligence, prolonged actuality and quantum computing can be catalysts for change, providing new capabilities and enabling companies to re-imagine total industries.
“As all organisations develop their digital competency, merely doing digital isn’t sufficient”
Paul Daugherty, Accenture
As companies look to ship wealthy, technology-driven individualised experiences, the report advisable that executives keep in mind the complexities across the expertise shoppers have entry to. For example, the direct availability of particular applied sciences, similar to ubiquitous connectivity, can’t be taken as a right.
The report acknowledged: “Companies want to know shoppers’ full expertise context in the event that they wish to ship wealthy, seamless experiences within the post-digital age – together with the problems of entry that have an effect on shopper alternative. This may imply ensuring merchandise work in a number of areas, all with completely different ranges of expertise entry. Or it’d imply serving extra folks in the identical space by supporting many various digital ecosystems.”
Accenture warned that the increasing selections of expertise ecosystems and providers would have an effect on product technique. For example, the report highlighted how Domino’s Pizza helps a number of buyer channels – net, cell phone and numerous sensible audio system similar to Alexa and Google Assistant.
The report acknowledged: “As firms choose their new targets and the pathways they are going to take to succeed in them, they have to additionally decide which ecosystem companions they want and the place their very own place within the ecosystem must be.”